Refund Policy

ShivoraX AI sells access to AI-generated interview simulations and consumable digital credits. Because credits are delivered and unlockable immediately upon purchase, they are considered digital goods rendered at the moment of transaction.

Subscription fees are billed in advance for the chosen cycle. You may cancel renewal at any time from Account Settings; cancellation stops future billing but does not retroactively refund the current cycle. If a charge was processed in error (duplicate billing, failed delivery of the tier benefits), contact us within 7 days for a full refund.

Top-up credits are non-refundable once any portion of the purchased balance has been consumed. Unconsumed top-up bundles may be refunded within 48 hours of purchase on request. Credits do not expire unless specifically noted at purchase and are non-transferable between accounts.

If a session is interrupted by a verified platform incident on our side (not including user network failures or device issues), we will restore the consumed credit at no charge. Submit a request through the in-app support widget within 72 hours.

We encourage you to contact support@shivorax.com before initiating a chargeback. Disputed charges resolved outside of the chargeback process are typically refunded within 5–7 business days to the original payment method.

Email support@shivorax.com with your registered email address, transaction ID, and a short description of the issue. We aim to respond within two business days.

ShivoraX AI may revise this Refund Policy from time to time. Material changes will be posted on this page with an updated effective date.